From the beginning, we have understood that for us to succeed as a company our clients had to succeed. 75 to 80 percent of A2C Medical's new business comes from word-of-mouth referrals. We feel this is a direct reflection of both the quality of our software and our relationship with our clients.
It is our promise to our customer to support you in the best way that we know how.
Our support team is 100% in-house and based in the United States.
Our support personel have worked in the medical industry as office managers and billers.
Our front line support personel are not programmers. They will understand your issues, and you will understand their answers.
You are not a number. When you call, we’ll know who you are by name and you will know your support person by name.
We are available to help in emergencies, even on Christmas.
We do not use prefabricated scripts to solve your problems; we use our brains. We will listen to your unique issue and respond accordingly.
We appreciate feature requests and suggestions for improvements, and we implement them regularly. We are ever-evolving to meet our clients’ needs.
We pride ourself in same day support. In fact over 70% of calls are picked up by a support person when the customer calls. The other 30% are returned on the same day.